Refund and Returns Policy


We work hard to create a quality product that is sure to please our wonderful customers. As a result, returns are extremely rare around here. However, issues sometimes arise.

We process every return request on a case by case basis and understand every situation is different. We’re a small company. Since returns are rare we don’t get a lot of practice. Things aren’t as automated around here as they are with the ecommerce giants we’ve all grown accustomed to. No worries. We’ll get it fixed. All that we ask is you be kind and reasonable. We’ll do the same! We’ll make every effort to reach a resolution suitable for all involved.

You’ll find a detailed explanation of our Refunds and Returns Policy below. If you need further clarification please don’t hesitate to contact us.


Our refund and returns policy is 15 days. All returns or exchange requests must be made within 15 days of your purchase.


To be eligible for a return, all items must be unused and in the same condition they were received in. In order to process and complete your return, we require a receipt or proof of purchase and/or payment. For transactions made within the allowed return period, an order number or other identifying information is usually enough to help us locate the transaction in our system. Without proof of purchase, we’re unable to process a return or refund request.


We cannot accept some items for return or exchange. Some examples of non-returnable items include:

  • Items that show obvious signs of use
  • Gift cards
  • Items that have been modified, disassembled, reassembled or altered
  • Hose or tubing that has been cut
  • Products that show obvious indications of abuse or intentional damage
  • Discounted products originally sold to you as Clearance or Imperfect products. (These products are non-refundable and will be clearly described as such.)

Shipping Damage

Shipping problems are rare, but they do occur. If your return or refund is related to damage or loss during shipping, please see our Shipping Damage Policy page for complete details on what we need you to do.


Once we receive your return we will inspect the item(s) and contact you via email to notify you we have received your return. We will also email you with an update on either the approval or rejection of your refund request.

If approved, your refund will be typically be processed as an automatic credit to your original method of payment. This typically completes within 7 business days. Once we approve and issue a refund on our end, we have no control over how long it takes to reach the customer. It depends on the payment processor and the financial institutions involved.

A refund may be issued as a credit to your original form of payment or we may send a replacement product, offer store credit etc.

Late or missing refunds

If you’ve been notified a refund has been processed and issued, please allow time for the credit to appear on your card or with your financial institution. For concerns regarding refunds being credited to your original form of payment, please contact your credit card company or financial institution. If you’ve done that and haven’t received any assistance from them, contact us. We’ll do our best to help.

Partial Refunds

In some very specific situations only partial refunds are approved:

  • Any returned item returned in anything other than its original condition. This includes damage, damaged or missing parts or other issues not due to our error.
  • Any item that is returned more than 15 days after delivery.
  • When your order involves a restocking fee, non refundable dispute or chargeback fee etc.


Since we’re an ecommerce store, exchanges are typically needlessly complicated and cost prohibitive. Exchanges usually involve extra shipping charges that must be considered. In lieu of exchanges, we typically process a returned product and issue a refund if approved. You’d then simply purchase the products you were interested in. If for some reason you must exchange an item, contact us to discuss the details and we can provide further information

Return Shipping Costs

In nearly all cases you are responsible for arranging and paying your own shipping costs related to your return(s). This includes shipping the return product and any shipping costs if you need an exchange product.

If you’d like us to generate and email a return shipping label that you can print we are happy to do that for you. The cost of the return shipping label will be deducted from your refund.

Return shipping costs are handled on a case-by-case basis. If we determine the return is caused by an error on our part we will cover the return shipping costs.

Accidents happen. If you’re shipping something expensive back to us, please consider purchasing shipping insurance. We highly recommend using a well known shipping carrier and a service that provides a tracking number.

Restocking Fee

We do our best to not needlessly charge restocking fees. However, the rising cost of doing business means this isn’t always possible. We may charge a restocking fee of up to 10 or 20%, depending on returned product condition. Returns received in complete, original and unused condition may be assessed a restocking fee of up to 10%.

If we choose to to accept a return we return in a used or incomplete condition (or any condition other than original) we may charge the customer a restocking processing fee of up to 20%. These fees will be deducted from the refund amount. We may choose to accept returns without a restocking fee, for instance, when we deem an error or issue was caused on our part or in situations we deem were reasonably beyond the control of the customer.

Chargebacks and Dispute Fees

We work hard to satisfy our customers and to avoid chargebacks and disputes in the process. A situation where a dispute or chargeback is necessary is extremely rare with our business. We encourage customers to reach out to us with a return or refund request. Please allow us time to resolve any issues without the need for a chargeback or dispute. These resolution methods should be a last resort, when all other attempts have failed.

When they receive a dispute or chargeback, merchants are often charged a non-refundable fee by the payment processor or card issuer. We do our best to work with payment processors who don’t charge these fees. This isn’t always possible. We reserve the right to pass some, or all, of these charges along to the customer. Except where prohibited by law or policy, we may attempt to recover chargeback or dispute fees.

We won’t typically attempt to recover a chargeback or dispute fee from our customer in cases such as:

  • Obvious fraud as determined by us
  • Accidental or erroneous charges or duplicate charges caused by our website or payment processor(s)
  • Errors on our part etc.

We MAY have to reclaim any fees associated with chargebacks or disputes when:

  • A customer or third party accidentally opens a dispute or chargeback
  • A claim or dispute is opened with malicious intent
  • A dispute or chargeback is opened without first contacting us and allowing us sufficient time and opportunity to resolve the issue.
  • Other issues out of our control and not caused by any fault or wrongdoing on our part.

The maximum fee we will recover will be the actual fee charged to us. Whenever possible, any chargeback or dispute fees recovered will be deducted from any refund issued.

Contact Us for Help

Ready to begin a return request? Contact us via email with as much information as possible to identify your order. Receipts or other proof of purchase are helpful. Still have questions or concerns? Just reach out to us and we’ll get back to you as soon as possible.

Item added to cart.
0 items - $0.00